Last updated: 9 June 2026. These Terms & Conditions are a binding agreement between you and TrustKard. Please read them carefully before using the platform.
1. About these Terms
These Terms & Conditions ("Terms") govern your access to and use of the TrustKard digital business card platform, including the websites, applications, public profile pages, short links, QR codes, dashboards and related services we provide (collectively, the "Service"). By creating an account, accessing the Service, or using a card, link or page generated through it, you agree to be bound by these Terms. If you do not agree, you may not use the Service.
If you accept these Terms on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation, and "you" refers to both you and that organisation.
2. Definitions
- "We", "us", "our" means TrustKard, the operator of the Service.
- "Company" means an organisation account on the platform under which digital cards, team members, groups and related data are managed.
- "Owner" means the user who controls a Company account and is responsible for its billing and administration.
- "Team Member" means an individual for whom a digital business card or profile is created within a Company.
- "Card", "Profile" or "vCard" means a digital business card or public profile page generated through the Service.
- "Reseller" means a partner authorised by us to provision and manage Companies on the platform.
3. The Service
TrustKard is a multi-tenant platform that enables Companies to create branded digital business cards and profile pages for their Team Members, share them via short links and QR codes, capture leads through contact forms, collect and display reviews, generate Apple and Google Wallet passes, and connect outbound integrations. The Service is provided on a software-as-a-service basis and may evolve over time as features are added, changed or removed.
4. Eligibility
You must be at least 18 years old and capable of forming a legally binding contract to use the Service. You are responsible for ensuring that your use of the Service complies with all laws that apply to you.
5. Accounts, Companies and Team Members
To use most features you must register for an account and operate within one or more Companies. A user may belong to several Companies, with one active Company context at a time. The Owner of a Company is responsible for the conduct of all users and Team Members within it, for the accuracy of the information published on its Cards, and for ensuring it has the necessary rights and consents to publish the contact details, images, logos and other content it uploads.
Where a Company is provisioned or managed through a Reseller, certain billing and administrative functions may be handled by that Reseller in accordance with their own arrangement with you.
6. Account Security
You are responsible for safeguarding your login credentials and any API keys issued to you, and for all activity that occurs under your account. You must notify us promptly of any unauthorised access or suspected breach of security. We are not liable for any loss arising from your failure to keep your credentials secure.
7. Subscription Plans, Fees and Billing
Access to the Service may be offered on free, rate-card or custom billing arrangements. Where a paid plan applies, fees are calculated according to the plan assigned to your Company, which may be based on banded pricing tied to the number of billable Team Members, touchpoints or other usage metrics. Unless stated otherwise, all fees are quoted in South African Rand (ZAR) and are exclusive of Value-Added Tax (VAT), which will be added where applicable.
Billing is generally assessed on a recurring (monthly) basis. You authorise us to determine the amount payable for each billing period based on your Company's plan and usage at the time the charge is calculated. You are responsible for keeping your billing details, VAT number and billing address accurate and up to date.
8. Recurring Payments and PayFast
Payments are processed through PayFast, a third-party payment gateway. Where you provide a payment method for recurring or ad-hoc charges, you authorise us, through PayFast, to securely tokenise that payment method and to charge it for amounts due under your plan and for any purchases you make through the Service, until you cancel or the authorisation is revoked. We do not store full card numbers; tokenised payment credentials are held in encrypted form. Your use of PayFast is also subject to PayFast's own terms.
9. Non-Payment, Suspension and Termination for Non-Payment
If a scheduled charge fails or an amount remains unpaid, we may retry the charge, restrict features, and suspend or downgrade your Company account until outstanding amounts are settled. Continued non-payment may result in suspension of public Cards and links and, ultimately, termination of the account and deletion of associated data. We will make reasonable efforts to notify the Owner before taking such action, but it remains your responsibility to ensure payments succeed.
10. Store Purchases and Refunds
The Service may include a store through which you can purchase physical or digital goods (for example, printed cards or NFC products). Orders are subject to the prices, VAT, shipping charges and availability shown at checkout. All sales are processed through PayFast. Except where required by the Consumer Protection Act, 2008 or other applicable law, fees for services already rendered and completed digital purchases are non-refundable. Refunds, returns and cancellations for physical goods are handled in accordance with our then-current store policies and your statutory rights.
11. Acceptable Use
Your use of the Service must comply with our Acceptable Use Policy. You must not use the Service for any unlawful, fraudulent, infringing, deceptive or harmful purpose, must not send spam or unsolicited communications through links or contact forms, must not impersonate any person or entity, and must not attempt to gain unauthorised access to the Service, other accounts or its underlying systems. We may remove content or suspend access that we reasonably believe violates these Terms or any applicable law.
12. Your Content and Captured Data
You retain ownership of the content you upload to the Service, including profile details, logos, images, custom fields and the design of your Cards. You grant us a non-exclusive, worldwide licence to host, store, reproduce, adapt and display that content solely to the extent necessary to operate and provide the Service (for example, rendering public Cards, generating QR codes and Wallet passes, and serving content from cloud storage).
The Service captures information from visitors to your Cards and links, such as page views, scans, contact-form submissions and reviews, together with associated technical and attribution data. As the Company controlling that data, you are responsible for having a lawful basis to collect it, for providing any notices required to the individuals concerned, and for handling it in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.
13. Intellectual Property
The Service, including its software, design, templates, trademarks and underlying technology, is owned by us or our licensors and is protected by intellectual-property laws. Except for the rights expressly granted to you to use the Service, no rights are transferred to you. You may not copy, modify, reverse engineer, resell or create derivative works of the Service except as permitted by law or by a separate written agreement (such as an authorised Reseller arrangement).
14. Public Cards, Links and QR Codes
Cards, short links and QR codes generated through the Service are intended to be publicly accessible so that they can be shared. You are responsible for the information you choose to make public. We may apply technical safeguards and validation to published content, and we may cache, regenerate or expire links and QR codes as part of operating the Service.
15. Third-Party Services and Custom Domains
The Service relies on, and may interoperate with, third-party services including PayFast (payments), cloud storage and hosting providers, wallet pass providers, mapping and geolocation services, and any integrations you choose to configure. Your use of those services may be subject to their own terms, and we are not responsible for them. If you connect a custom domain, you are responsible for maintaining the relevant DNS configuration and for your rights to use that domain.
16. Privacy and Data Protection
Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms. Both parties will comply with POPIA and other applicable data-protection laws in respect of personal information processed through the Service.
17. Availability, Changes and Beta Features
We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue any part of the Service, perform maintenance, or release features on a trial or beta basis without liability to you. We will use reasonable efforts to give notice of material changes that adversely affect your use of the Service.
18. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the Service will meet your requirements or that any data captured through it will be complete or accurate.
19. Limitation of Liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, arising out of or in connection with your use of the Service. Our total aggregate liability to you for all claims arising out of or relating to the Service will not exceed the total amount paid by your Company to us for the Service in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
20. Indemnity
You agree to indemnify and hold us harmless from any claims, damages, losses and expenses (including reasonable legal fees) arising out of your content, your use of the Service, your breach of these Terms, or your violation of any law or the rights of any third party.
21. Suspension and Termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay amounts due, or use the Service in a way that may cause harm or legal exposure to us or others. On termination, your right to use the Service ends, public Cards and links may be deactivated, and we may delete your data after a reasonable period, except where we are required to retain it by law.
22. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
23. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa, without regard to its conflict-of-laws rules. You consent to the non-exclusive jurisdiction of the South African courts for any dispute arising out of or relating to these Terms or the Service.
24. Contact
If you have any questions about these Terms, please contact us using the support details published on our website.